Question 1

Returns & Exchanges

Accepted Answer

We currently do not do any Refunds or Returns. However, we do offer Exchanges of the same item you had purchased if and only if the item had shown up broken. If so, you are responsible for contacting Gemini (Geminijewelryprada@gmail.com) within 12 business days starting from the moment the item was Received from the carrier.

You must attach your order number to the email and also take pictures of the damage. You should hear a response within 2-3 business days, so we ask you to be patient--thank you!

Question 2

Shipping

Accepted Answer

We currently ship throughout the United States and other third-world countries such as Europe and China.

Question 3

Can't Find My Tracking Number

Accepted Answer

If you can't find your tracking number, check your spam folder. Every time an order is made, Gemini automictically sends out a tracking number with the order. If you still cannot find your tracking number, Email Gemini (Geminijewelryprada@gmail.com) with your Order Number attached and explain briefly what the problem is. You should hear back from them within 2-3 business days.

FAQ

Frequently asked questions

Returns & Exchanges

Shipping

Can't Find My Tracking Number